Refund policy

RETURN AND REFUND POLICY

All sales are final. Due to the personal nature of our products, we do not accept returns or exchanges.

 

EXCEPTIONS WE COVER
• Wrong item received
• Damaged on arrival
• Defective product

 

HOW TO REPORT AN ISSUE
• Contact us within 7 days of delivery.
• Email your order number, a brief description, and clear photos of the product and all packaging.
• Keep all packaging until we resolve your claim.

 

WHAT WE WILL DO
• Refund to your original payment method, or
• Issue store credit

 

NON-RETURNABLE ITEMS
• Soaps, lip balms, scrubs, mists, lotions
• Candles, incense
• Gift sets, bundles, and sale items
• Gift cards

 

ORDER CHANGES AND CANCELLATIONS
• You can cancel or edit your order before it ships. Contact us immediately.
• Once shipped, orders are final.

 

ALLERGIES AND SENSITIVITIES
• Full ingredient lists appear on product pages and labels. Please review before purchase.
• We cannot accept returns due to scent preference or skin sensitivity. Consider a patch test first.

 

DELIVERY ISSUES
• If tracking shows Delivered but you did not receive the parcel, check with household members and neighbors, wait 24 hours, then contact the carrier. We can help start a claim.
• If a parcel is lost in transit, we will replace or refund.

 

REFUNDS
• Shipping fees are nonrefundable unless the issue is our error.
• Approved refunds are processed to the original payment method. Processing times depend on your bank or card issuer.

 

CONTACT
• Email: hello@sequoiasoaps.com
• Include your order number in all messages.