Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2740 reviews
96%
(2629)
3%
(75)
1%
(18)
0%
(4)
1%
(14)
Well worth the price

The price seems high until you receive it and realize the generous amount you receive, consistency means it will last for a long time, and the effectiveness is outstanding. (Hey, I have to watch prices. Even when the product is worth the price, it still needs to be within my budget.) I had a burning sensation at the base of my toes, top of foot. No creams worked. I bought this one and it worked. There was nothing medically wrong with my feet (I checked) but there was something wrong. A couple of times I used it on the bottom of my feet and loved that it didn't make my feet slippery. Then I used it only on my toes, morning and night. Two weeks later the initial problem is almost completely gone and I occasionally forget to put the cream on more than once a day. If other creams are letting you down, I feel this one is worth a try.

A
Blackberry Sage Lotion
Aunty A. (Canada)
Blackberry Sage lotion

Not only do i loooove the lotion and it makes me feel good people actually tell me I smell good lol im like I know right!! I love it so much i bought the big bottle this time!

Foot Cream

Love this, the scent and texture.

D
Four Fragrance Oil Bundle
Dragonfly P.A. (Canada)
A wonderful smell

The incense has a good balancing smell. Great for cleansing my front door area.

D
5 Mist Bundle
Dragonfly P.A. (Canada)
beautiful oil scents

I love the oil scents, so I bought the sample pack
I love them all. Each works well for different times of the day for me.

K
5 Mist Bundle
KAnn (Canada)
Love these scents!

Bought the bundle hoping I might find one that I like. Now I can’t choose between them! Love them all! So nice to find scents that I am not allergic to. I will be trying more of these products. And love that I can support a Canadian small business!

Pumpkin spice!

I was leery about this soap so I purchased the small size. It has a subtle scent of fall. I will put it aside to enjoy once autumn arrives.

N
Red Clover Soap
Nancy R. (Canada)
Skin so soft!

This is the first bar I started from my purchase. My skin felt soft after showering with it. It left a lovely, subtle scent on my skin. I love it!

N
Strawberry Rhubarb Soap
Nancy R. (Canada)

This soap has a fresh, delicate, fruity scent. I can’t wait to use it. I bought a small size to try. Next time I’ll get the large bar.

Love it!

The gift box is beautiful. The soaps are package so nicely. I love all the delicate scents and can’t decide which to use first. I’m happy I discovered Sequoia Soaps.

M
Sweetgrass Lotion
Marsha (Canada)
Beautiful Product

The scent of sweet grass is unique and lovely. When I first tried it on my skin it was quickly absorbed amd I could actually see a difference between treated and untreated skin!

M
Blackberry Sage Lotion
Marsha (Canada)
Beautiful product

I love the subtle yet unique fragrance of this hand and body lotion. It is quickly absorbed into the skin and leaves it feeling soft and supple.

M
Red Clover Soap
Marion A. (Canada)
Love

Love this soap, one of my favs.

D
Jingle Dress Candle
Dee (Canada)
Subtle scent

This is not my favourite scent but it is a very subtle sweet one.

D
Blackberry Sage Mist
Dee (Canada)
Beautiful scent

This is a lovely room spray as well as body mist. It's even great as a linen spray. Love it!

S
Sweetgrass Body Scrub
S.D. (Canada)
Beautiful treat

This scrub has become a must have for self care days! Gentle granular texture is easy on the skin, and the oils keep things soft and smooth. It leaves my skin feeling super soft and smelling like a natural and fancy spa!

the candle and the soap have no scent but the scrubs, lotion and body mist smell really nice

Sweet and earthy

This candle is the best of both worlds. The sweetness of blackberry and the earthy fragrance of sage, love it!

K
2025 Strawberry Moon Box
Kassandra (Canada)
Gorgeous!

Everything arrived safely and packed with care. Such lovely products. The lip balm is the best I’ve ever used. Loving the subtle scent of the strawberry mist, as a migraine sufferer I can’t wear strong scents, it really does the trick. I use the hand and body lotion on my legs, as it is a stronger scent and so beautiful. The candle also has a subtle scent and I’ve been burning it nightly. Honestly I can’t say enough about the quality of all of the items received. I just ordered the 6 pack of lip balms, more candles and body mists. Thx Sequoia

L
Sweetgrass Lotion
LEANNA G. (Canada)
Love!!

I love how it smells. Very light but fragrant. The lotion is amazing. Not greasy like most store bought items. I will buy again.

Love It.

Love this soap.

Love It.

Love it, great soap.

R
Face Scrub Bundle
Roxanne S. (Canada)
The facial scrub

I love this stuff. For the first time ever, after washing, no 'toner' or 'moisturizer' needed. My skin does not feel dried out or stretched to the point where it feels like my skin is going to crack. Just clean, smooth, and moisturizer- without the weight of moisturizer.

E
Blackberry Sage Candle
Erik R. (Canada)
Different Size Candle Different Strength

I had gotten a couple of the small Blackberry Sage candles from work. The scent was good and strong. I loved it hence why I wanted to order 2 big ones for myself. However, the scent isn’t as strong as the small ones are and I find I have to burn them longer to get the scent. Still love this business and their products regardless. Support Indigenous!

E
2025 Strawberry Moon Box
Eva B. (Canada)
Strawberry moon box

This was the perfect gift to give to someone who loves strawberries. Happy with purchase.