Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2380 reviews
96%
(2288)
3%
(65)
1%
(14)
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(11)
Amazing Scrub

Leaves skin soft to the touch, smooth and refreshing. I love how my skin feels after using, it is definitely apart of my regular routine now!

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Sweetgrass Mist
Candace L. (Canada)
Love the smell!

I bought the sweetgrass candles, wax melts and lotion. The spray I bought two and gifted one to my friend who loved the smell. It’s calming and not overpowering.

The lotion is nice and rich.

The wax melts make my home smell like a good smudge and is so relaxing.

I’ll be purchasing some more products in the future!

C
Ultimate Mini Soap Bundle
Colleen J. (Canada)
Review of Ultimate Mini Soap Bundles

I absolutely fell in love with these mini soaps!
I love that they are Indigenous made with great ingredients and they smell incredible!

Perfect in every way!

I bought this soap expecting MAJOR dents and scratches but only found a few which were barely noticeable. Thank you Sequoia for the soap.

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Strawberry Lip Balm
Hiba H. (Canada)
Love the Lipbalm!

Super soft and moist, and smells delicious. I would highly recommend the Strawberry lipbalm.

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Sweetgrass Mist
Hiba H. (Canada)
Smells Nice and Gentle

It is my first time smelling Sweetgrass. It smells nice and gentle I would highly recommend.

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Sweetgrass Candle
Sue W. (Canada)
Perfect Spring/Summer Scent

I love burning this candle; I received it as a gift and have bought it twice more since then. I love it as a summer candle in my workspace.

S
2024 Earth Box
Sharon S. (Canada)
Earth Box

I just loved everything in my earth box candle, I have not used the products because I wan to use it as a gift...

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2024 Earth Box
Lori M. (Canada)
Earth Box 2024

I love the Earth box!

It has my favorite Sequoia products - Tea Tree Mint Lip Balm; Tea Tree Face Scrub; and soaps (all of which I use on a regular basis). I'm especially happy to try the Tea Tree Foot treatment (love the foot file too!).

I was equally impressed with the additional collab products, which I'm excited to use - bath balm (Roots & Raven); Earth's Wisdom candle by Sequoia with the design by Leilani Shaw and the beautiful beaded sticker (Sweetgrass by Heather).

In addition, the box itself is beautiful (designed by Cheryl Delaronde). Overall I love this box and all the goodies inside! Sequoia never disappoints!

Nia:wen,
Lori

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2024 Earth Box
Catherine (Canada)
Perfect gift

This was my Mother’s Day gift from my son. All the items smell and look lovely. The box alone with the beautiful artwork would be worth it on its own.

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2024 Earth Box
Mina C. (Canada)
Earth box

Love every item included
🤍💛🖤❤️

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Face Scrub Bundle
Lynnea S. (Canada)
Face scrubs

Awesome face scrubs with built-in moisturizer. Highly recommend.

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Sweetgrass Fragrance Oil
Kathy S. (Canada)
Sweetgrass Fragrance oil

Love it 😍

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Sweetgrass Mist
Kathy S. (Canada)
Sweetgrass body spray

Love it 😍

R
Sweetgrass Mist
Rebekah v.d.H. (Canada)
Sweetheart Sweetgrass

I cannot begin to explain how blissful this fragrance is. It invokes such joy and grounding vibes that you cannot go wrong! It’s sweet, herbal and refreshing! Smells exactly like sweet grass and is incredibly potent for a body mist!

J
Cedar Incense
Jackie (Canada)
Smells great, good burning time

Very happy with this product, high quality.

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Sweetgrass Incense
Sarah H. (Canada)
Very natural scent :)

Love all my purchases!

Review

I actually ordered the braided sweetgrass pendant and was disappointed when I received the pendant. The sweetgrass was loose and not braided :(

F
Sweetgrass Mist
FRANCES M. (Canada)
Sweet grass makes st

Absolutely LOVE it!!!

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Sweetgrass Fragrance Oil
K.E. (.L. (Canada)
Sweetgrass Fragrance oil

I am quite partial to the scent of sweetgrass. This oil is amazing. I have a diffuser in my vehicle so my car smells amazing. I also put a drop on cold light bulbs, so when the light is on, the room fills with the scent. Wonderful!

Woman-inspired Soap bundle

I was introduced to your soaps a while ago, in a gift bundle set and was hooked. This set includes "Skywoman", which has become my favourite and will buy again!

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Skywoman Candle
K.E. (.L. (Canada)
Skywoman candle

I must say ..... I love this scent and will buy again, if possible in a bigger size. It's one of the best scents out there!

Such great soap

I love all the scents!!! So many remind me of the plants in and around my small rural community.

A great pre easter gift

Everyone loved their early gift! Now we know which to purchase again, thank you. Enjoyed by all. We felt the soap had some great healing properties as well.