Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2753 reviews
96%
(2641)
3%
(75)
1%
(18)
0%
(5)
1%
(14)
C
2025 Strawberry Moon Box
Cora-Lee R. (Canada)

My daughter loved it. Thank you!

Needs more stars!

I can't say enough about how good this soap is! The scent is incredible. In fact, I'm here writing this because I came back to but some more. The first one was a gift for a dear friend and now I need one too!

T
Wild Berries Bundle
Tania G. (Canada)
Yum!

The scent of this set is so delicious! I won't be eating it of course, but it smells like I would!

You didn't know it, but you needed this!

I received my first purchase from Sequoia recently and I was so impressed with everything! The box itself is gorgeous and I've kept it to use. The fragrance of Jingle Dress is amazing and I absolutely love the soaps. I'm so glad I purchased this set!

Better than sweetgrass?

I’m in love 😻 so calming ✌️

D
5 Mist Bundle
Darlene L. (Canada)
Great Scents

Loved all the wonderful smelling scents especially the Skywoman body mist.

B
Skywoman Melt
Brenda H. (Canada)
Flameless Candle Enjoyment

I did not know these melts existed. I love the occasional smell of a lightly scented candle, but an open flame is, for me, an unnecessary risk. I only found the melts because I scrolled so far looking at the beautiful candles. Skywoman melt leaves a nice light calming scent, in no way overpowering, so if you have close neighbours I doubt they will notice it and if they do, it should not bother them.

V
Northern Blueberry Bundle
Vee G. (Canada)
Blueberry bliss

This smells beautiful, a rich blueberry 🫐

D
Stone Mother Soap
Denise L. (Canada)
Stone mother soap

Love the quality of this soap bar. Feels so clean and fresh !

K
Medicine Woman Soap [NEW]
Karen M. (Canada)
Love this

As with all their soaps the smell heavenly

K
2025 Earth Box
Karen M. (Canada)
First box was great

So i did love the first one but I ordered the jimgle box and got a second earth. Cant connect with anyone about it.

More beautiful in person.

E
Cedar Incense
Elizabeth

Love the scent! Evenly burning and long lasting.

Well worth the price

The price seems high until you receive it and realize the generous amount you receive, consistency means it will last for a long time, and the effectiveness is outstanding. (Hey, I have to watch prices. Even when the product is worth the price, it still needs to be within my budget.) I had a burning sensation at the base of my toes, top of foot. No creams worked. I bought this one and it worked. There was nothing medically wrong with my feet (I checked) but there was something wrong. A couple of times I used it on the bottom of my feet and loved that it didn't make my feet slippery. Then I used it only on my toes, morning and night. Two weeks later the initial problem is almost completely gone and I occasionally forget to put the cream on more than once a day. If other creams are letting you down, I feel this one is worth a try.

A
Blackberry Sage Lotion
Aunty A. (Canada)
Blackberry Sage lotion

Not only do i loooove the lotion and it makes me feel good people actually tell me I smell good lol im like I know right!! I love it so much i bought the big bottle this time!

Foot Cream

Love this, the scent and texture.

D
Four Fragrance Oil Bundle
Dragonfly P.A. (Canada)
A wonderful smell

The incense has a good balancing smell. Great for cleansing my front door area.

D
5 Mist Bundle
Dragonfly P.A. (Canada)
beautiful oil scents

I love the oil scents, so I bought the sample pack
I love them all. Each works well for different times of the day for me.

K
5 Mist Bundle
KAnn (Canada)
Love these scents!

Bought the bundle hoping I might find one that I like. Now I can’t choose between them! Love them all! So nice to find scents that I am not allergic to. I will be trying more of these products. And love that I can support a Canadian small business!

Pumpkin spice!

I was leery about this soap so I purchased the small size. It has a subtle scent of fall. I will put it aside to enjoy once autumn arrives.

N
Red Clover Soap
Nancy R. (Canada)
Skin so soft!

This is the first bar I started from my purchase. My skin felt soft after showering with it. It left a lovely, subtle scent on my skin. I love it!

N
Strawberry Rhubarb Soap
Nancy R. (Canada)

This soap has a fresh, delicate, fruity scent. I can’t wait to use it. I bought a small size to try. Next time I’ll get the large bar.

Love it!

The gift box is beautiful. The soaps are package so nicely. I love all the delicate scents and can’t decide which to use first. I’m happy I discovered Sequoia Soaps.

M
Sweetgrass Lotion
Marsha (Canada)
Beautiful Product

The scent of sweet grass is unique and lovely. When I first tried it on my skin it was quickly absorbed amd I could actually see a difference between treated and untreated skin!

M
Blackberry Sage Lotion
Marsha (Canada)
Beautiful product

I love the subtle yet unique fragrance of this hand and body lotion. It is quickly absorbed into the skin and leaves it feeling soft and supple.