Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2655 reviews
96%
(2549)
3%
(71)
1%
(18)
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1%
(14)
Beautiful detailed art!

The candles are even more beautiful than the photos show. The detail is amazing. Also, I’m a sucker for good packaging and they are in such nice boxes!

A
Jingle Dress Mist
A.J B. (Canada)
Jingle Dress

Very calming and comforting scent, love it!

E
Skywoman Soap
E.L. (Canada)
Mon préféré!

Ce savon est mon préféré, il sent incroyablement bon et est agréable sur la peau.

E
2025 Earth Box
E. (Canada)
Superbe cadeau!

Je l’ai achetée pour l’offrir, la boîte et son contenu sont magnifiques!

J
2025 Earth Box
Jody M. (Canada)
Amazing products

I am so happy with all the products, the scents are all so nice! Love the sweetgrass lotion the most. I will definitely be getting more items.

C
2025 Earth Box
Charleen M. (Canada)
Lost Box

I cannot review as I have not received it! It is still with Canada Post. Two delivery dates cancelled and now just delayed. Very disappointing.

j
2025 Earth Box
janet p. (Canada)
Earth Day Offerings

Better than expect3d and the box...will be a center piece of art in my office...the face scrub is so refreshing and the sweet grass lotion...quality +++ Love it!

c
2025 Earth Box
carolyn b. (Canada)
Birthday gift

Technically I can't open it until June but I peeked and it looks amazing.

M
2025 Earth Box
Marion A. (Canada)
Loved It

Loved the variety of products.

Love it

Got these for my mother in laws birthday, she absolutely loves them. They smell amazing I'm definitely going to order some for myself!!

D
Strawberry Moon Box
Darlene (Canada)
Strawberry Moon Box

I gave it as a gift. She loved it.

C
Sweetgrass Fragrance Oil
Carolyn B. (Canada)
Sweetgrass essential oil

Got this to add to some of my hair products. Love it.

C
Three Bears Soap
Carolyn B. (Canada)
Three Bears

Love the fragrance

C
Seven Dancers Soap
Carolyn B. (Canada)
Beautiful

I gave this as a gift and she loved it!!

STUNNING

I got these as a gift and the person I gave them to couldn't stop smiling.
the aroma is amazing and the canoes are so sweet.

C
Strawberry Rhubarb Soap
Cathy B. (Canada)
Wonderful!

Wonderful experience from start to finish. The product itself is lovely and the attention to detail in the packaging along with their personal touches puts it over the edge. I will be ordering again. Thank you for making my day brighter.

R
Strawberry Rhubarb Soap
River S. (Canada)
:)

I have fairly sensitive skin and I love these soaps! The strawberry rhubarb is one of my favourites it smells amazing and reminds me of summer :).

C
Turquoise Soap
Carolyn B. (Canada)
Beautiful aroma

Was quite intrigued by the scent of the turquoise soap. The pineapple scent is like an unexpected delight.

F
Sweetgrass Candle
Felicity H. (Canada)
Love love love this!

I've purchased this multiple times now - for myself and as a gift.

I love it. Thank hou

Great oil, use it as a room freshener in my defusser and also use it as a oil I wear, the scent is very calming and a soft earthy smell.

J
Tea Tree Mint Lip Balm
Jean M.P. (Canada)
Cheap trick

What you send to on line customers different and half size of what you hand out at the Market

J
Northern Blueberry Lip Balm
Joanne B. (Canada)
Lip balm

Will heal your lips i luv this product

Soaps

Best gifts for mothers day made sure I grabbed for everyone . My hands have healed from washing them with other soaps . My lips have not chapped from using this product and they normally do this time of year and the dry winter

I absolutely love the product, I admire the work it takes to get your business going especially bringing together native women. I have a native doll that can fit perfectly into this canoe so i like this as well for display use after candle. Miigwech 🦬