Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2712 reviews
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Ultimate Mini Soap Bundle
Natalie L. (Canada)
Great intro package

This is a great option to sample the soaps if, like me you are unable to decide where to start. So far my favourite is cedar.

Love, love, love the scent!!!! I use this as both a body and room mist. So healing.

This is one of my favourite scents. Beware though, the nice wooden slab holder in the photo is not included.

All scents smell amazing

Well made and beautiful product. Very happy with this purchase!

M
Sweetgrass Lotion
M.E.J. (Canada)
Body Lotions

The Sequoia body lotions have now become my new favorites. I purchased the Sweetgrass and Skywoman scents and love both. They smell wonderful and go on beautifully.

K
Red Clover Mist
Katerina R. (Canada)
Amazing

The scent is super powerful and lasts a long time!

M
Sage Soap
Marion A. (Canada)
Love it.

I really like this one.

M
Strawberry Rhubarb Soap
Marion A. (Canada)
Love It

Love this soap.

M
Moon Dance Soap
M. (Canada)
So Many Lovely Soaps to Choose From!

Wonderful to have such a variety of soaps to choose from. I have purchased six different scents to far and they all are lovely. I really enjoy reading about the inspiration behind the making of the individual soaps. These soaps are great for gifting to others, and of course, gifting to yourself!

Beautiful and Unique

This is such a lovely candle set for personal use or for gifting. The ceramic canoes are cute and the candle scents not overpowering. Of the three scents, the Sweetgrass is my favorite. My purchase was beautifully packaged and shipped quickly. Thank you so much!

Softest feet ever!

It feels so nice and soothing on your feet at the end of the day. The peppermint adds a nice refreshing feel as well. Put this on before bed and you will wake up with baby soft feet!

A walk through the forest

This has to be one of my favorites! Too bad it's a limited edition. The hoof prints are so magical and the woodsy smell with a slight hint of fig is so nice

Love the soaos and mists, they smell amazing and feel nice on my skin, will definately buy again, ty

M
Sweetgrass Soap
Marion A. (Canada)
Love

Love all the soaps that I have bought.

e
Blackberry Sage Lotion
elaine m. (Canada)
body spray and lotion

ordered black berry sage and sky women they smell amazing and I love the lotion as it is not greasy at all

I usually do not go for fruity scents, but this is absolutely DELIGHTFUL, and it's such a pleasant to smell. I immediately used both scrubs, lotion, and body spray as soon as I got home from, am I am definitely getting another bottle of the body spray. This is almost my first time putchasing so I am extremely happy with my purchase; what a wonderful box to introduce all the amazing products!

K
Strawberry Moon Lotion
Kelsey S. (Canada)
🍓 Strawberry Moon Nia:wen

Helped heal my skin burn quickly, and smells great. Thank you! Nia:wen

K
Sweetgrass Lotion
Keanan J. (Canada)
Love this product!

It seems so hard to find sweetgrass scented products that smell like sweetgrass in the bottle and after applying to your skin! But I’ve had no issues with this product, I’m very happy with my purchase.

Has a bit of a waxy after taste but its still very nice

Very nice spring/summer scent

It smells wonderful, it didnt come with any sage on top so i added my own but its a very nice scent. A lot smaller than i thought it would be.

Perfect!

Wonderful, like everything from this company.

Love it!

This incense is so beautiful!

D
Red Clover Incense
Dee (Canada)
Love this!

Beautiful scent, but then again, every scent from this company is amazing!