Terms and Conditions

SHIPPING POLICY Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm. If there will be any delay in this turnaround time, we will contact you by email to let you know. Carriers - We use the following carriers to deliver our orders: Canada Post Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information. Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. For orders over $100, we will ship your order free of charge. Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock. Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost. RETURN POLICY Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com PRIVACY POLICY This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Tea Tree Mint Lip Balm

This is my favorite lip balm of all the Sequoia lip balms. I'm definitely a fan!

Ultimate Berry Bundle

I love these products! I have been using Sequoia soaps for over 10 years. It's the only soap I use. And the new fragrances are wonderful!

As for the lip balm - it also has a wonderful fragrance AND it's my favorite lip balm on the market.

Best gift ever

Returning customer going for sweetgrass this time !!

All products

All products quality made, smells terrific and I'm in love with the lip balm. So far using three sisters. The soap 1st I'm using is Skywoman. Great lather and wonderful relaxing scent.

Harvest Soap Bundle [Three Sisters, Harvest Moon, Sweetgrass]

Beautiful Canadian Made Soaps and Candles

Absolutely love the beautiful soaps and candles from Sequoia! Lovely scents, beautiful packaging and wonderful customer service! Thank you!

The best scents ever.

Love these candles!

These candles burn great and smell amazing. Shipped very fast and in great and secure packaging. The bundle is perfect for sharing / gifting, or for keeping for yourself as a treat. I got the 15hr size, which is a good size if you're not sure whether you will love all the scents. I am super happy, will definitely be stocking up with more once I finish this bundle!

15hr - Four Candle Bundle [SG, JD, SW, BBS]

Quality, scents and best lip balm I've ever tried.

Creation Story Soap Bundle [Skywoman, Turtle Island, Storyteller]

I purchased as a gift

Beautiful candle! Mom absolutely loves it ❤️ I'm going to need to get myself some candles this smelled amazing!

Large Blackberry Sage Canoe Candle / Incense Burner

Sweetgrass Candle

Such a lovely scent. Didn’t know what to expect, but am absolutely delighted with the candle. I bought it as a gift to accompany a book (Braiding Sweetgrass) and it is beautifully clean, soft, and not-too-sweet smelling. Absolutely thrilled.

Brought back special memories

This candle is absolutely beautiful. The moment I lit it, the scent filled the room with a soft, sweet warmth that reminded me of my uncle’s pipe tobacco, which for me is comforting, familiar, and full of gentle nostalgia. It’s amazing how a fragrance can bring back such vivid memories.

The craftsmanship is exceptional. It burns evenly, the canoe vessel is gorgeous, and you can feel the care that went into creating it. I will happily display this, and will be purchasing some incense soon so that I can continue using the canoe after the candle is finished.

Large Sweetgrass Canoe Candle / Incense Burner

Love Sequoia!

I absolutely love these incense. I usually have them burning all day long! 💕

Gorgeous candle!

The candle is such a calming light lavender scent that is so relaxing in the evening. The orange artwork on the tin has a beautiful shininess to it too! I am so happy with my candle and so happy to know it supports a great cause!

Sweetgrass bar soap

This is my go-to soap, love the scent.

Received my latest order quickly and beautifully wrapped…I will be back for more!

Sweetgrass lotion

Love this lotion, smells wonderful, feels silky smooth and keeps my skin hydrated. Highly recommend!

My first order - and I love it! Natural, earthy and not overpowering. I’ll be ordering again!

Nice but not what I hoped for

It’s a really nice scent but if you are looking for a strong, green Sweetgrass scent this is more muted.

Such a timeless scent

Great quality! The smell lingers! It is next best to the real thing!

Sweetgrass Lotion - LOVE IT!

Made my skin feel so soft without being sticky. The sweetgrass scent left me feeling cleansed and ready for the day with a spiritual conection. Highly Recommend.

Slywoman lotion

Hydrating but not sticky…. Scent very calming. Highly recommend

I haven’t used it yet but it looks beautiful 💙 maybe that’s why I’m holding off 🤣

I even spray it on my hair ❤️ lovely

Beautiful scent

This is by far my favourite 💙 wish the bottle was bigger since I’m going through it so fast 🤣

Smell amazing

They all smell wonderful. I've only had the harvest moon burning so far and it's delightful.