Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2341 reviews
96%
(2257)
3%
(59)
1%
(13)
0%
(2)
0%
(10)
Give your senses a thrill!

Four medicines soap is my all time favorite. The scents of these take you away to walking through the forest with all those wonderful smells.. They are not scent heavy which makes this my absolute favorite!

Absolutely a wonderful product!

I just love the scents that these candles produce! Soft gentle scent that makes you inhale it all!
I'm not sure if you do carry them but I'm a huge lover of the four medicines and was wondering if there is a candle set with just the four medicines. Regardless, these are wonderful and I'll continue to purchase!

D
Skywoman Lotion
Dorothy M. (Canada)
New favourite scent!

I received a Skywoman bundle at Christmas and was blown away with scent! I promptly went out and bought more. It is now my new favourite scent!

Best foot treatment!

The only foot treatment that actually works and that smells great at the same time. Love it!

D
Ultimate Mini Soap Bundle
Dean M. (Canada)
Baby shower give away

I ordered the mini soap bundle for my daughter’s upcoming baby shower. Sequoia was very helpful and accommodating when I requested the Cradleboard scent for all twenty soaps.
They smell wonderful and look gorgeous. The packaging is very attractive as well.
I know the guests will love these.
Thank you Michaelee

I will for sure be ordering more of this product when I run out. Gave my sister & neice one too they also love it. Thank you🌹

S
Strawberry Face Scrub
Shirley (Canada)
great product

I absolutely love this strawberry scrub...it smells terrific and it is soothing on the face.

The perfect bundle

Absolute 10/10. I can never decide which Sequoia soap scent to get, so this was perfect!

C
Mid Winter Bundle
Carla C. (Canada)
Ordered sweet grass lotion & mist excellent product thank you

Ordered sweet grass lotion & mist excellent product thank you

A
Jingle Dress Mist
Ashley R. (Canada)
This is the one.

Next in line to my sweetgrass body spray. The perfect date night scent 💕

A must!

This soap is a must, the smell is so good. Very well done.

A
Sweetgrass Lotion
Ashley R. (Canada)
Soothing

Like walking in a field and smelling a scent of sweetgrass from a sunny days breeze.

So soft skin

I love the jingle dance box. It has a beautiful, soft scent that makes me for feminine. The lotion is amazing and keeps my skin remarkably soft. The best part is all organic. The earrings are great additions to my wardrobe. Thanks so much

Smells Amazing!

Favourite scents are Beaded Moccasins, Harvest Moon, and Sacred Tobacco!

C
5 Large Lotion Bundle
Carrie W. (Canada)
Love your products!

So happy with your products! I bought some for me and some for Christmas gifts, one person opened their gift early and loved it so much she is buying some for her daughters! Scents are lovely without overpowering.

S
Ultimate Mini Soap Bundle
Susan W. (Canada)
Mini soap bundle

These are great for stocking stuffers, there so many wonderful scents.
My friends love them.

D
Sweetgrass Melt
Debra M.B. (Canada)
Sweetgrass and Blackberry Melts

Love them while I am having a bath so relaxing!!!

D
Blackberry Sage Candle
Debra M.B. (Canada)
Blackberry Sage

Wonderful Awesome!

D
Sweetgrass Candle
Debra M.B. (Canada)
Sweetgrass

Wonderful, awesome!!

C
Skywoman Self-Care Bundle
Catherine (Canada)
Favourite gift set

It’s tough competition however this is my favourite scent! Keeping this one for myself.

Lovely gift set

I love every item and the scent.

J
Sweetgrass Self-Care Bundle
Joshua H. (Canada)
Perfect gift! 🎁

Perfect for my wife who loves her culture! ❤️

Stocking stuffers!

Perfect stocking stuffer for my family!

J
Red Clover Self-Care Bundle
Jaime R. (Canada)
So lovely

Love this set. The scent is beautiful. The lotion is so smooth and non greasy. Would highly recommend!

Perfect Gift

Beautiful packaging and quality product. Looking forward to giving this holiday season.