Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2620 reviews
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E
Sweetgrass Fragrance Oil
Eugene J.C. (Canada)
SLOW

Delivery is extremely slow, something anywhere from 10 days to 2 weeks.

M
Night Sky Four Soap Gift Set
Marion A. (Canada)
Best Soaps

Love the soaps!

This soap smells great. I haven't used it yet, but I can't wait to try it!

R
Sweetgrass Mist
Rebecca S. (Canada)
Brings me back to childhood.

This scent is so vibrant and fresh. I've been looking for sweetgrass perfume for a long time. It lasts a good time and smells devine. ❤️

Mini soaps

I am Glad I ordered the mini pack so I know what soaps I really like for when ordered more. I also now know what my daughters like for when I order for them. Thank you to my secret santa for my first soap bar.

Body Lotion

I love these products. May I make a suggestion for the body lotion? It works well as a hand lotion & arm lotion but is on the thicker side for spreading over the total body.

Love this product

My go to product to keep your feet smooth and smelling fresh

C
Small Blackberry Sage Canoe Candle
Catherine G. (Canada)
Perfect gift

Ideal present for friends and loved ones.

R
Tea Tree Mint Face Scrub
Rachel M. (Canada)
Wonderful

This face scrub does everything it says it will. It doesn't dry out my skin and leaves it feeling clean, soft and moisturized. No harsh chemical or over powering scents. This is my first time using this product. It will not be my last as it has now become a staple for me.

The best foot cream!

This is easily the best and most effective foot lotion I've ever tried. I'm leaving this review just as I'm shopping on the site to buy more! I put it on after a bath or shower, and then cover my feet with thick socks a couple of hours before bed. My feet are much softer and less calloused. Thank you, Sequoia, for making this amazing product.

R
Sweetgrass Candle
Rebecca S. (Canada)
Sweet grass bliss

Just got the sweetgrass body mist. Omg does it smell fabulous! And the package came quickly. Will be ordering more! My new favourite scent.

D
Tobacco Soap "Imperfect"
Donna J. (Canada)
Tobacco soap review

I was pleasantly surprised with the IMPERFECT Tobacco soap. Its quality and fragrance is just as good as the original, just with a discounted price tag!!!! LOVE IT 🥰

B
Wild Berries Bundle
Brandie (Canada)

Recieved my order and upon opening the nox it smell wonderful . The package and product are amazing . I look forward to ordering again .

C
Beautiful Day Soap
Chelsea G. (Canada)
Helped my acne

This soap is amazing for people with acne. After using this soap my acne has really improved.

These soap are amazing i will re order for sure plus rhwy make a great gift

Best soap I’ve ever used!

M
Traditions Four Soap Gift Set
Marion A. (Canada)
Soaps and More

Love the soaps, have also bought the facial scrub and foot cream, which I also love 💕

P
Cedar Soap
Pat L. (Canada)
Cedar soap

I originally bought this for my husband, however, didn’t tell him. Sooo…..it’s mine and I love it!!

The canoes are beautifully crafted and the scents authentic
I am having difficulty deciding which two to gift
Mashi Cho

K
Strawberry Face Scrub
Krista D. (Canada)
I fell in love with the smell

This face scrub smells so amazing and is what I always wanted but could never find. It smells different than the body spray and lotion. It is a very generous size for a face product for the price. I can’t wait to buy the body scrubs! Please make body butters too 😊

I love how healthy this makes my skin feel. It replenishes my skin without any oiliness.

J
Medicine Woman Soap
J.Wesco (Canada)
⭐️⭐️⭐️⭐️⭐️ A Truly Healing Experience!

The Medicine Woman Soap is an absolute gem! From the moment I unwrapped it, the natural, earthy scent felt grounding and restorative. The lather is incredibly rich, and it leaves my skin feeling deeply nourished and refreshed. I like that it’s made with high-quality, natural ingredients that feel gentle yet effective.

It’s the perfect addition to my self-care routine, and I appreciate the thoughtfulness behind this beautiful soap. Highly recommend!

J
Stone Mother Soap
J.Wesco (Canada)
⭐️⭐️⭐️⭐️⭐️ Stone Mother Soap!

The scent is soothing, and the lather feels so rich and creamy on my skin. It leaves my skin feeling soft, hydrated, and refreshed without any dryness. The natural ingredients make it even more special, and the craftsmanship is evident in every bar.

It’s a true indulgence for my skincare routine, and I will definitely be purchasing more. Highly recommend to anyone looking for a high-quality, artisanal soap!

L
Blackberry Sage Body Scrub
Lynnea S. (Canada)
Blackberry Sage Body Scrub

Amazing, best I’ve ever used. Leaves the body all nice and tingly feeling and you don’t have to moisturize afterwards!

S
Sweetgrass Mist
Shawna J. (Canada)
Excellent product!!

Love the smell as its light and natural!