Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For orders over $100, we will ship your order free of charge.

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.   

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2461 reviews
96%
(2365)
3%
(68)
1%
(15)
0%
(2)
0%
(11)
S
Strawberry Moon Box
Samantha L. (Canada)
Strawberry overload

The strawberry moon box is great. Lovely products inside.

N
Northern Blueberry Mist
Nicole (Canada)
Blueberry goodness

I love the northern blueberry scent of the lip balm, and the body mist is almost exactly the same, but smells a little bit different than I expected, compared to the lip balm which is a really sweet scent. But it's still a nice scent.

Amazing scent

This scent is EVERYTHING, I use it in my diffuser and in candle making and my house smells sooo good.

S
Sweetgrass Fragrance Oil
Sherri H. (Canada)
Amazing

Again another product I will be re ordering!!!

My favourite foot treatment

I like to put this on my feet as I climb into bed. Lovely fragrance and this product leaves my feet feeling soft

D
Sweetgrass Body Scrub
Debora D. (Canada)
Sheer luxury

I tried this product the same day I received my order. Luxurious is the word that came to my mind immediately. Left my skin feeling so very soft and smooth. Highly recommend!

D
Red Clover Lotion
Darlene L. (Canada)

Beautiful smell, feels great on the skin

D
Strawberry Moon Box
Darlene L. (Canada)
Beautiful

It was an amazing surprise & came so fast. Smells are all great

What’s Imperfect?

A beautiful soap bar, lovely fragrance and presentation, both in its individual packaging and within the box of products ordered….great for gifting! It’s easy to see the pride and care in your products. Love them!

L
Jingle Dress Candle
Lori M. (Canada)
Jingle Dress Candle

Smells wonderful! This one will be for my daughter in law as she dances every pow wow.

L
Sweetgrass Fragrance Oil
Lori M. (Canada)
Essential oils - sweetgrass

This is my favorite oil to put in my diffuser! Not strong smell, but the sweetgrass scent is there...very soothing scent.

L
Face Scrub Bundle
Lori M. (Canada)
Face Scrubs

Use them all the time. Love the Tea Tree Mint! Tried the Strawberry scrub recently and love it! These are must haves for my facial routine.

M
Sweetgrass Soap
Michele M.L. (Canada)

Crazy about this scent ,will deffenetly order again !

M
Sweetgrass Mist
Michele M.L. (Canada)

Love,Love ,Love the scent of sweetgrass and was not disapointed

M
Jingle Dress Candle
Michele M.L. (Canada)

Very noce and delicate purfume

M
Sweetgrass Lotion
Magalie G. (Canada)
Amazing smell and texture

I love this wonderful lotion that I discovered last year in Wendake. The smell of sweetgrass is simply amazing and it leaves my skin soft and non greasy. I love it !

M
Ultimate Mini Soap Bundle
Michele M.L. (Canada)

Really like that i can try these before ordering the regular size ! I will also gift some to family and friends !

M
Sweetgrass Lotion
Michele M.L. (Canada)

My favorite of all natural perfums, nice délicate purfum of sweetgrass as beautiful as i had hoped ! Also ordered sweetgrass soap & body mist thought i would need to use all 3 together for long lasting parfum but actually don't . Love all my choises 💖💗💝

Beautiful scent. Will be using in my soap and perfumes.

Like treating myself to a spiritual spa at home

I am so in love with this beautiful box set of soaps, candles, and a sweetgrass necklace that I immediately ordered the Turtle Island gift box. Both are gorgeous.

L
Strawberry Moon Box
Lori M. (Canada)
Strawberry Moon Bix

The box itself is designed beautifully. And the items in the box…face scrub, lip balm, soap are all products I use daily by Sequoia, so it’s a treat to try different scents!. And the additional items such as the earrings, sticker and candle are a nice touch!

Overall I love the complete box!

D
5 Mist Bundle
Darla W. (Canada)
Great Value

I feel like this bundle is such a great value!! Right out of the box I love, red clover, and blueberry sage. I sprayed Blueberry Sage on my pillow when I went to bed. It was so heavenly!! I can see why people love sky woman, and jingle dress! And of course, sweet grass is such a staple. Thank you!!

C
Strawberry Moon Box
Christine J.K. (Canada)
The Perfect Gift

I purchased the box to gift a friend and little did I know she had done the same for me. We both loved our boxes....especially the earrings.

C
Strawberry Moon Box
Coretta O. (Canada)
Great scents

It’s alway a gamble with purchasing scented items for me, since floral makes me sneeze. But this strawberry moon box was filled with terrific fruity smells. I am impressed by the lotion and body spray the most. Stickers are always a great add on as well. The only thing that will be gifted to someone else is the candle.

Loveee it!!!

The packaging was beautiful, the soaps smell amazing, you can tell that there is so much care put into the items.