About

All of our products with the exception of the candles and lip balm are vegan. These contain beeswax.

Most of our products contain organic ingredients whenever possible.

Please check out meet the maker and meet the team for details.

There are so many benefits to creating an account on our online platform.

1. You can easily track your order and see the latest update.

2. Reordering is incredibly easier.

3. You can see past orders just in case you forget the name of that item you want to reorder.

A downloadable pdf invoice is included at the bottom of your order confirmation email, which you receive immediately upon ordering.

Go to your login page and request a password reset. You will be emailed a password reset link and then you can then create a new password from there.

Shipping

You will be updated by email through out your order journey. From receiving your order, to shipping it out and when it is delivered.

Orders less than $1,000.00 will ship within 5 business days. Since all of our products are handcrafted at the time of order, it is possible that some orders over $1,000.00 may take a bit longer. If this is the case, we will alert you as soon as your order is placed. Please know that we will always do everything in our power to accommodate your schedule.

If you are planning on a large order($1,000+), please allow at least 1 week for the turnaround time. Shipping time is in addition to this, and could be 1 to 2 weeks depending on the shipping location and if there are any holidays in that timeframe.

You can track your order from email that says your order has shipped. Alternatively you can login to our website with the same email you ordered with and you may find your tracking number in your account.

Please email our customer service at hello@sequoiasoaps.com if you believe your order has been lost.

Please email us as soon as you notice the mistake. The sooner you notify us, the better, as we will be able to correct the error. If your order has shipped with the incorrect address, we will refund your order (minus shipping costs) when it is returned to us.

Once an order has shipped, there is no way for us to retrieve it. We simply have to wait for it to make it's way back.

Gifting

We love sending out gifts! If you would like to include a personal note, make sure to include it in the "notes" section and we will include your handwritten note with your order.

We will automatically not include an invoice in the box for orders that are shipping to a different person than the purchaser. Your invoice can be found in your order confirmation that you receive after your order is placed.



Please email us at hello@sequoiasoaps.com to send an order to Canada. Please include your billing address, the recipients delivery address and the products you would like to purchase along with sizes and scents. We will create your order in your account, and you will be able to process payment from your end.

Giftcards

No, you can purchase many gift cards at once. They will be emailed to you individually so that you may forward each one to the intended recipient with your own personal message.

Please email customer service at hello@sequoiasoaps.com and we can process your giftcard in US funds.

Yes, just bring in your giftcard with the 16 digit code and we can process your payment with this code.

Other

Please email customer service at hello@sequoiasoaps.com and we will be more than happy to help you.